Terms & Conditions

Effective Date: November 1, 2025

Welcome to ReviveYourHair, a brand of Tomann & Alberts Enterprises. These Terms & Conditions govern your access to and use of the website reviveyourhair.eu and any purchase of products or services offered through the Site.

Important Notice for EU Consumers

Nothing in these Terms limits or excludes any non-waivable rights you have under applicable consumer protection law. If these Terms conflict with those mandatory rights, the latter will prevail.

1. Definitions

Account

Any future personal login created on the Site.

Business Days

Monday to Friday excluding public holidays.

Products

Cosmetic microneedling pens & cartridges, topical minoxidil solutions (2% & 5%), 1% ketoconazole shampoo, and any other items offered for sale.

Services

Blog content, customer support, and any other functionality provided through the Site.

Consumer

A natural person acting for purposes outside their trade, business or profession.

2. Company Information & Contact

Legal Entity:

Tomann & Alberts Enterprises

Brand / Trading Name:

ReviveYourHair

Registered Office & Returns Address:

Hemelsley 123, 6136 HK Sittard, Netherlands

KvK Number:

96084294

VAT ID:

NL867462668B01

Director / Authorised Representative:

Saf Alberts

Telephone:

+31 6 46390476

Email:

info@reviveyourhair.eu

3. Scope & Acceptance

By browsing the Site, placing an order, or ticking an acceptance box at checkout you agree to be bound by these Terms, our Privacy Policy, and any other policies referenced in or linked from these Terms. If you do not agree, you must refrain from using the Site.

3.1 Updates

We may amend these Terms from time to time. Material changes will be announced 30 days in advance via email (if we hold your address) and a banner on the Site. Continued use of the Site after the effective date constitutes acceptance of the revised Terms.

4. Age Restriction

You must be at least 18 years old to purchase Products or create an Account on the Site. By ordering, you confirm that you meet this requirement.

5. Health & Product Disclaimers

Important Product Information:
  • Cosmetic-only devices — Our microneedling pens are supplied for cosmetic use and are not medical devices under EU MDR.
  • Minoxidil (2% / 5%) — Over-the-counter medicinal product. Always read the leaflet and consult a healthcare professional.
  • Ketoconazole shampoo (1%) — Intended for cosmetic dandruff control. Discontinue use if irritation occurs.
  • No medical advice — Information on the Site is for educational purposes only and does not substitute professional medical advice.

6. Pre-Contract Information

We comply with Article 6 of the EU Consumer Rights Directive (2011/83/EU). Key information (total price incl. VAT, delivery costs, withdrawal right, payment and delivery method) is displayed in the checkout flow and confirmed by email after order placement.

7. Prices, Taxes & Payment

Prices are listed in EUR (€) and include Dutch VAT unless stated otherwise.

We accept:

iDEAL PayPal

Payment is debited upon order confirmation.

Card data is handled securely by our payment processors; we do not store full card details and comply with PCI-DSS standards.

8. Shipping & Delivery

Shipping Region: Netherlands (expanding to EU soon)
Handling Time: 1-2 Business Days
Carrier & Transit: PostNL, estimated 1-3 Business Days

Once dispatched, you will receive a tracking link by email.

Title and risk pass to you upon delivery.

9. Right of Withdrawal & Returns

EU Consumers have the right to withdraw within 14 days without giving any reason.

We may withhold reimbursement until we have received the goods or proof of return, whichever is earlier.

Important:

For hygiene-sealed items (e.g. microneedle cartridges) unsealed after delivery, the right of withdrawal does not apply.

Return Address:

ReviveYourHair — Returns

Hemelsley 123, 6136 HK Sittard, Netherlands

10. Legal Guarantee & Commercial Warranty

EU Consumers benefit from a two-year legal guarantee of conformity (Directive 2019/771/EU). If a Product is defective, we will repair, replace, or refund it at no cost.

11. User-Generated Content

You may submit reviews or comments ("Content") provided it is lawful, non-infringing, and non-offensive. By posting, you grant ReviveYourHair a non-exclusive, royalty-free, worldwide, perpetual licence to use, reproduce, and display the Content.

12. Intellectual Property

"ReviveYourHair" and its logo are trademarks of Tomann & Alberts Enterprises. All content is protected by copyright and may not be used without permission.

13. Limitation of Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence or fraud. ReviveYourHair shall not be liable for indirect or consequential losses. Liability for defective products follows Directive 85/374/EEC.

14. Governing Law & Jurisdiction

These Terms are governed by Dutch law. EU Consumers may rely on the mandatory laws of their country of residence.

15. Alternative Dispute Resolution & ODR

Consumers may use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in out-of-court dispute resolution before a consumer arbitration board.

16. Force Majeure

We are not liable for failure to perform due to events beyond our reasonable control.

17. Assignment

We may assign our rights under these Terms to another entity, provided it does not reduce your statutory rights.

18. Severability

If any provision is held invalid, the remainder remains in full force.

19. Entire Agreement & Waiver

These Terms constitute the entire agreement between you and us. Failure to enforce any provision shall not constitute a waiver.

20. Survival

Clauses relating to IP, liability, governing law, and dispute resolution survive termination.